Frequently Asked Questions (FAQ)

    Welcome to the Mabel Julius FAQ section! We understand that purchasing the perfect comforter requires careful consideration, so we’ve compiled a list of the most common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us!

    1. Ordering & Payments

    Q1: How do I place an order?

    Ordering from Mabel Julius is simple:

    1. Browse our comforter collection and select your preferred style, material, and size.
    2. Click “Add to Cart” and proceed to checkout.
    3. Enter your shipping and billing details.
    4. Choose a payment method and complete your purchase.
    5. You will receive an order confirmation email with your order details.

    Q2: What payment methods do you accept?

    We accept a variety of secure payment options, including:
    ✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    ✔ PayPal
    ✔ Apple Pay / Google Pay
    ✔ Other secure payment gateways (as listed at checkout)

    All transactions are securely processed to ensure your information remains protected.

    Q3: Can I modify or cancel my order after placing it?

    We process orders quickly, so modifications or cancellations may only be possible within the first 24 hours after ordering. Please email [email protected] immediately if you need to make changes.

    2. Shipping & Delivery

    Q4: Where do you ship to?

    We offer worldwide shipping! If you’re unsure whether we deliver to your location, please contact us.

    Q5: How long does shipping take?

    Estimated delivery times:

    • Standard Shipping: 15 business days
    • Express Shipping: 10 business days
    • International Shipping: 7 business days (varies by location)

    Processing times take 1-3 business days before shipment.

    Q6: How much does shipping cost?

    Shipping costs vary depending on your location and selected shipping method. The total shipping fee will be displayed at checkout. We occasionally offer free shipping promotions, so stay updated by visiting our website!

    Q7: How do I track my order?

    Once your order is shipped, you will receive a tracking number via email with a link to monitor your shipment in real-time. If you do not receive tracking details within 3 business days, please check your spam folder or contact us.

    3. Returns & Exchanges

    Q8: What is your return policy?

    We accept returns within 15 days of delivery, provided that the item is:
    ✔ Unused and unwashed
    ✔ In its original packaging with tags attached
    ✔ Free from stains, damage, or odors

    Q9: How do I return or exchange an item?

    To start a return:

    1. Contact us at [email protected] with your order number and reason for return.
    2. We will provide return instructions and the return address.
    3. Ship the item back within the return period.
    4. Once received and inspected, we will issue a refund or exchange as requested.

    Q10: Do I have to pay for return shipping?

    Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.

    Q11: How long does it take to process a refund?

    Refunds are processed within 5-7 business days after we receive your return. The amount will be credited back to your original payment method.

    4. Product Information

    Q12: What materials are used in your comforters?

    We offer a variety of comforters made from premium materials, including:
    ✔ 100% Cotton
    ✔ Bamboo Fiber
    ✔ Down and Feather Fill
    ✔ Hypoallergenic Synthetic Fill

    Each product page provides detailed specifications about materials and features.

    Q13: Are your comforters machine washable?

    Yes! Most of our comforters are machine washable, but we recommend:
    ✔ Washing on a gentle cycle with cold water
    ✔ Using a mild detergent
    ✔ Drying on low heat or air drying to maintain fluffiness

    Always check the care label for specific instructions.

    Q14: Are your comforters hypoallergenic?

    Yes! Many of our comforters use hypoallergenic materials, making them ideal for customers with allergies or sensitive skin. Check the product description for more details.

    5. Account & Support

    Q15: Do I need to create an account to place an order?

    No, you can check out as a guest. However, creating an account allows you to:
    ✔ Track orders easily
    ✔ Save shipping details for faster checkout
    ✔ Receive exclusive promotions

    Q16: I forgot my password. How do I reset it?

    Click “Forgot Password” on the Login Page, and follow the instructions in the email to reset your password.

    Q17: How can I contact customer service?

    For any inquiries, please email [email protected]. We aim to respond within 24-48 hours.

    6. Promotions & Discounts

    Q18: Do you offer discounts or promo codes?

    Yes! We frequently run special promotions. Sign up for our newsletter to receive exclusive discount codes.

    Q19: Can I use multiple promo codes on one order?

    No, only one discount code can be applied per order.

    7. Miscellaneous

    Q20: Do you offer wholesale or bulk orders?

    Yes! If you are interested in bulk orders, please contact us at [email protected] for wholesale pricing.

    Q21: Do you offer gift wrapping or special packaging?

    Yes! We offer gift wrapping services for an additional fee. You can select this option at checkout.

    Still Have Questions?

    If your question wasn’t answered here, feel free to reach out to us!

    📩 Email: [email protected]
    🌐 Website: mabeljulius.com

    We’re happy to assist you. Thank you for choosing Mabel Julius for your comfort needs! 🛏️✨