Return and Exchanges

📌 Website: mabeljulius.com
📩 Contact Email: [email protected]

At Mabel Julius, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we stand behind the quality of our comforters. If you are not satisfied with your order for any reason, we offer a hassle-free return and exchange policy to ensure a smooth experience.

Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:
✅ Timeframe: Returns and exchanges must be initiated within 30 days from the date of delivery.
✅ Condition: The item must be unused, unwashed, and in its original packaging with all tags and labels attached.
✅ Proof of Purchase: A valid order confirmation or receipt is required for all returns and exchanges.
✅ Non-Returnable Items: Due to hygiene reasons, we cannot accept returns on used or damaged comforters unless they are defective or incorrect upon arrival.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1️⃣ Contact Us: Email us at [email protected] with your order number, reason for return, and photos (if applicable).
2️⃣ Receive Instructions: Our customer support team will provide you with a return authorization and shipping details.
3️⃣ Package the Item: Securely pack the comforter in its original packaging to prevent damage during transit.
4️⃣ Ship the Return: Send the item back using a trackable shipping method. We are not responsible for lost or damaged returns in transit.
5️⃣ Receive Your Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

Refund Policy

🔹 Approved Returns: Refunds will be issued to the original payment method used during checkout. Please allow 7-10 business days for the refund to appear in your account.
🔹 Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
🔹 Damaged or Defective Items: If you receive a damaged or defective comforter, we will cover the return shipping cost and provide a full refund or replacement at no extra charge.

Exchange Policy

🔸 If you would like to exchange your comforter for a different size, color, or style, please follow the same return process and specify the preferred item for exchange.
🔸 Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or store credit.
🔸 We will ship the exchanged item once we receive and verify your returned product.

Final Sale Items

Certain items are marked Final Sale and cannot be returned or exchanged. This includes:
❌ Clearance or discounted items
❌ Personalized or customized products
❌ Used or washed comforters

Additional Notes

🔹 If you return multiple items from the same order, we recommend sending them in a single package to avoid multiple return shipping fees.
🔹 If you experience any issues with your return or exchange, feel free to contact our support team for assistance.

Contact Us

For any questions or concerns regarding returns and exchanges, please reach out to us:
📩 Email: [email protected]

We appreciate your business and look forward to ensuring you have the best shopping experience at Mabel Julius! 💙